1. Introduction and Scope
These Terms of Use govern access to and use of the services provided by Grosvenor Casino Leeds Westgate. By registering an account, entering the premises, or otherwise using any of the services, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
These terms form a legally binding agreement between you, as user or account holder, and the company operating Grosvenor Casino Leeds Westgate. If you do not accept these terms, you must not use the services.
The company reserves the right to amend these Terms of Use at any time. Where a change is material, notice will be provided before it takes effect. Continued use of the services following notification of a change constitutes acceptance of the revised terms.
2. Regulatory Framework
Grosvenor Casino Leeds Westgate operates within the legal framework established by the Gambling Act 2005. Activities are subject to licensing and regulation by the UK Gambling Commission, the statutory body responsible for regulating gambling in Great Britain on behalf of the Department for Culture, Media and Sport.
All gambling services provided are conducted in accordance with the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), the Consumer Rights Act 2015, and the Consumer Protection from Unfair Trading Regulations 2008. These obligations require that terms are fair, transparent, and accessible, and that unfair commercial practices are not used at any stage of interaction with customers.
Licence status may be verified via the Gambling Commission’s official website at gamblingcommission.gov.uk.
3. Eligibility and Access Requirements
3.1 Age
You must be at least 18 years of age to use the services. It is a criminal offence under the Gambling Act 2005 for any person under the age of 18 to gamble in a licensed casino. Strict age verification procedures apply and documentary evidence of age will be requested where required. Access may be refused or suspended where age cannot be confirmed to the satisfaction of the company.
3.2 Location and Residency
The services are intended for individuals physically located in Great Britain. You must not use the services from any jurisdiction where gambling is unlawful or where the company does not hold the necessary authorisation to operate. It is your responsibility to ensure that your use of the services complies with the laws applicable in your location.
3.3 Account Registration
Where account registration is required, you must provide accurate, complete, and current information at the time of registration and keep that information up to date. Each individual is permitted to hold only one account. Accounts are personal and non-transferable. You must not allow any third party to access or use your account.
4. Verification Obligations
Before deposits are made, certain services accessed, or withdrawals processed, identity, age, address, and, where applicable, source of funds and affordability must be verified. This is a regulatory obligation under UK anti-money laundering legislation and the Gambling Commission’s LCCP.
You must provide any documentation requested promptly and in the form specified. Failure to provide satisfactory documentation within a reasonable timeframe may result in suspension or closure of the account and the withholding of funds pending investigation.
Verification checks may be conducted at any point during use of the services, not only at registration.
5. Prohibited Conduct
You must not use the services in any of the following ways:
- Gambling using funds derived from criminal activity or any unlawful source.
- Attempting to circumvent age verification or identity verification procedures.
- Opening or operating more than one account.
- Allowing another person to use your account or gamble on your behalf.
- Engaging in cheating, collusion, chip-dumping, or any form of fraudulent activity.
- Using automated systems, bots, or software to interact with the services in a manner not expressly permitted.
- Exploiting errors, technical faults, or system vulnerabilities for financial gain.
- Misusing any promotional or bonus arrangements in a manner inconsistent with their stated conditions.
Breach of any of the above may result in immediate suspension or permanent closure of the account, forfeiture of funds where permitted by law, and referral to relevant authorities where criminal conduct is suspected.
6. Payment Conditions
In accordance with UK law, credit cards are not accepted as a payment method for gambling transactions. Only debit cards and other payment methods expressly permitted under current UK regulation may be used.
Any financial terms applicable to an account, including any applicable fees, will be communicated clearly and in advance. Charges will not be imposed that are not disclosed prior to the relevant transaction.
7. Responsible Gambling
The Gambling Commission requires the provision of responsible gambling tools and monitoring of customer behaviour for signs of harm. The following measures are available to all customers:
- Self-exclusion options, including participation in the national GAMSTOP self-exclusion scheme.
- Deposit limits and spending limits.
- Reality checks and session time reminders.
- Account cooling-off periods and temporary suspension.
If you believe gambling may be causing harm, or if you wish to apply any of the above tools, contact the company directly or use the relevant account settings where applicable.
The company may, at its discretion and in fulfilment of regulatory duties, apply limits to an account, restrict access to certain services, or contact a customer directly if patterns of behaviour indicating potential harm are identified. This may occur without prior notice where required to protect customer welfare.
For independent support and advice, you may contact the National Gambling Helpline at 0808 8020 133, available 24 hours a day. Customers in Wales may also contact 0808 2819 265.
8. Suspension and Closure of Accounts
The company reserves the right to suspend or close an account at any time where there are reasonable grounds to believe that these Terms of Use have been breached, that the user is no longer eligible to use the services, that continued access poses a risk to the user’s welfare or to the integrity of operations, or that suspension or closure is required by law or regulatory instruction.
Where an account is closed, any funds held in the account that are not subject to a dispute or investigation will be returned to the account holder in accordance with applicable law and internal procedures.
9. Complaints and Dispute Resolution
If you have a complaint regarding the services, you should contact the company in the first instance using the contact details provided on the official website or at the premises. Complaints will be acknowledged and an attempt made to resolve them within a reasonable timeframe.
Where a complaint cannot be resolved to your satisfaction through the internal process, you have the right to refer the matter to an independent Alternative Dispute Resolution (ADR) provider approved by the Gambling Commission. Details of the relevant ADR provider will be supplied at the point at which the internal complaints process is exhausted.
10. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.
11. Contact
For queries relating to these Terms of Use, your account, or any aspect of the services, contact Grosvenor Casino Leeds Westgate using the details available on the official website or by visiting the premises directly.